White Shark Media Making Changes for their Clients

What is one way for a company to achieve success in the business world? One simple answer suggests that understanding your customer base and providing them with the products and services they need will garner repeat customers and business.

Companies who have positive online reputations or branding tend to succeed more than those who have poor customer reviews. Those companies who listen to their customers and strive to make the necessary changes may earn more success, and most likely will continue to operate. Learn more about White Shark Media Complaints: https://disqus.com/home/channel/whitesharkmediacomplaints/discussion/channel-whitesharkmediacomplaints/white_shark_media_complaints/

White Shark Media is one company that has taken those measures and listened to their customers to provide a better product. White Shark Media is a digital marketing agency designed to provide online marketing for small and medium businesses. Not only does White Shark Media strive to provide superior online marketing, but they also do it as a Google AdWords Premier SMB partner. This distinction helps set them apart from their competitors.

In an effort to improve their efficiencies, White Shark Media considered some of the biggest concerns their clients had. The approach to making changes not only improves client relationships, but also improves the quality of service Whit Shark Media provides.

Some of the top concerns that White Shark has addressed start with clients losing touch with their AdWords campaign, which is huge since White Shark is a AdWords Premier SMB partner with Google. To combat this problem White Shark provides better training and reporting so clients can see and understand all AdWords reports.

Another area of concern came in the form of clients feeling like there was a lack of communication between themselves and their business partner at White Shark.

After making some big changes in this area, White Shark Media Complaints team now provides one-on-one face time meetings with all of their clients through the online format of GotoMeeting so they can address their clients biggest concerns and go over reports. Add to that, White Shark Media revamped their telephone structure with direct extensuons so that clients can reach the right person quicker.

Some of the other issues that have surfaced include complaints that after signing on with White Shark that the clients are given a business partner that is inadequate for their business needs.

Also concerns of clients unsure of how to track their ads have arisen. White Shark has made every attempt to improve the concerns raised by having a better transition partner through the initial stages after sign-up and in assisting AdWords tracking.

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Typical Complaints From White Shark Media Clients and How We Have Improved Because of Them