In a recent industry-wide podcast, company CEO John Hillman stated that there had been a lot of talk concerning compliance in the document verification industry. Hillman went on to say that rather than talking about compliance, companies need to set their objectives at very high levels and then publicly become accountable for the results.
That ethic is exactly what Hillman and the company that he leads, Nationwide Title Clearing, Inc. has done. An industry leader in research and documentation of necessary documents for the banking and mortgage industry, Nationwide is the clear choice of eight out of ten of leading retail mortgage and banking companies. This fact alone, speaks volumes in an industry that is highly competitive and detailed. Accuracy and expediency are two of the most demanded services that are vital to the industry.
Nationwide set the bar at a high level early on with their mission statement which states clearly that the objective is to deliver the highest level of accuracy in document processing and the services that do protect all homeowners while helping the mortgage banking industry.
When you put in the correct effort that is backed by efficient processes, you achieve good results. There is no other way to continually successfully achieve any worthwhile goal. It takes hard work and effort coupled with finely tuned processes.
The processes that Nationwide has utilized revolve around a streamlined technological system that eliminates errors and speeds up processes. Nationwide has access to every county in the United States, as well as sources for lost and damaged documents. While most recordkeeping systems in our counties are digitally based, there are still some that are not. Nationwide has processes that can readily obtain data from non-digital sources.
Another prime factor in the success is the status and excellence of the employees of Nationwide. There are over 450 employees who are permanent employees, and they have been selected with great care. If an organization wants good employees for the long run, they need to be hired right from the beginning.
Once onboard, employees receive an incredible level of training that is ongoing throughout their career. In addition to the initial training that new employees receive, there is an entire college-level array of training courses that are voluntary for employees to take, but that do help employees to advance, as well as be thoroughly cross-trained.
Companies accomplish great things through their leadership and the processes designed by leadership to move the company forward. At this juncture, it is evident that Nationwide has proven its mettle, and it is likely to continue in the same mold for future years.